WARRANTY Click here for full Warranty Information
Select question below to reveal answer. Any material or workmanship found to be defective by Kawasaki within the warranty period shall be remedied without charge for parts or labor at any Authorized Kawasaki Dealer located within the contiguous United States of America and Alaska.
Does my factory warranty cover transporting the unit to and from the dealership? Transportation of the product is the owner’s responsibility even for a warranty repair, recall or FDM.
My Kawasaki product is in need of repair, but the warranty has expired. Will assistance be offered to me?
All repair assistance offered by Kawasaki must be coordinated through an Authorized Kawasaki Dealer.
If the warranty on your Kawasaki has expired, you must authorize a repair inspection through an Authorized Kawasaki Dealer at your expense. Once a diagnosis of the problem has been made, your dealer will forward their findings to Kawasaki Dealer Technical Support Staff to see if assistance can be offered. Is my factory warranty valid at all Kawasaki dealers? Yes, your factory warranty is valid at all Authorized Kawasaki Dealers in the continental United States and Canada. The dealer must be authorized to sell and service your Kawasaki products.
Can I go to a non-Kawasaki dealer for warranty work? Only Authorized Kawasaki Dealers are allowed to perform warranty work on your Kawasaki product.
Is my warranty good outside of the United States? The warranty on units purchased in the continental United States and Canada is valid only in these areas.
Is my first service free? No. Maintenance services are not included in the warranty coverage. Those costs are the responsibility of the consumer.
Am I required to take my Kawasaki product to an Authorized Kawasaki Dealer for service and maintenance work? No, but we request that you keep written records and receipts showing that the service and maintenance work has been performed.
Can I do my own oil changes? Yes, but we request that you keep written records and copies of receipts showing the oil changes were done.
How long is the factory spare parts warranty? The factory spare parts warranty on Kawasaki parts is 90 days from the date of purchase.
How long is the factory warranty on my Kawasaki accessory? Kawasaki warrants accessories for 90 days from the date of purchase.
Who do I contact if I did not buy my Kawasaki product in the United States, including Hawaii? Hawaiian customers can contact Aloha Power Equipment at (808) 851-7275. The address is 330 Sand Island Access Road, Bldg. 300 Honolulu, HI 96819-2269. Customers who have purchased units in another country should contact their local distributor for assistance.
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LOOKING FOR A KAWASAKI DEALER NEAR YOU? GOT A QUESTION ABOUT YOUR KAWASAKI ENGINES OR POWER PRODUCTS WARRANTY? JUST CLICK ON ONE OF THE LINKS BELOW FOR MORE INFORMATION. BECOMING A DEALER |
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